Refund policy

Return & Refund Policy

At The Cozy Home, we want you to love every piece you bring into your space. If something isn't right, we're here to help.

Return Window Please contact us within 10 days of delivery if you'd like to request a return or exchange.

Condition of Items Items must be unused and in their original packaging to be eligible for a return.

How to Start a Return Reach out to us directly to initiate the process. Return eligibility and instructions are provided on a case-by-case basis depending on the item, as our products come from a curated network of suppliers.

Refunds Once a return is approved and the item is confirmed received by the supplier, we'll process your refund to the original payment method within 5–10 business days.

Damaged or Incorrect Items If your item arrived damaged or you received the wrong product, please contact us within 7 days of delivery with a photo and we'll make it right promptly.

Contact Us For any return or refund requests, please reach out via our store contact page and we'll respond within 1–2 business days.